Frequently Asked Questions

How can I extend the search to find my company?

During registration, if your company has not been automatically identified, you can utilize the Search for your company screen and extend the search using at least one of the following criteria: your company name, tax ID, and/or Location ID. If you use company name as a search criteria, try typing the first 3-5 characters of the name and enter your country, so that the search returns all similar names. Sometimes using your full company name can decrease the likelihood of a match if the name is slightly different in our database. After searching, you can further refine the results using country, city and business type as filters.

  

If I cannot find my office location (branch), how do I create a new location?

Press the Get Support button located on the right of your screen, select your Region, select Account and User Management, select Portal Account and Access and submit a new support case with all the details for the new location, including company name, full address, city, and country.

  

How do I obtain my Location ID?

Your organization's Partner Portal Administrator (PPA) will know your company's unique HPE Location ID.  Alternatively, you can click  the Get Support button located on the right of your screen, select your Region, select Account and User Management, select Portal Account and Access and submit a new support case. 

  

What do I do if I cannot find my company?

If the initial and extended search results (see the related question on refining your search results) did not identify your organization, and yet you know that your company is a registered partner of Hewlett Packard Enterprise, please press the Get Support button, select your Region, select Account and User Management, select Portal Account and Access and submit a new support case.

  

Who needs to be involved in the partner enrollment of a new company?

The registration process can be started by any person from the company that can provide accurate company data and business details. The second part of the process must be completed by a person that is legally authorized to respond to legal compliance questions and finalize the legal process.

  

What documents do I need to have to begin the enrollment process?

Different documents are required depending on your country and the program you are applying for. This list will be provided at the appropriate point in the enrollment process. If you do not have all the required documents, you can leave and return to the document upload page; the portal will save all your information.

  

What types of partnerships can I opt in to?

You can apply to the following programs: Reseller or Solution Provider, Technology Partner and OEM. You can read more about each program on the partnership page before selecting your program. 

  

How long does it take to enroll as an HPE Partner?

The time to enroll takes less than an hour, however the process to become registered varies based on legal and partnership criteria. It shold take no more than 20 business days.

  

If I already have access to the portal, how do I opt in to a specific partnership?

You can access the Program Enrollment page on the portal to read about and apply to specific programs.

  

How do I find my company's Partner Portal Administrator (PPA)?

Once you have completed registration, you can find the contact information for your company's PPA via the Partner Ready Portal. Log in to the Portal, click on the dropdown menu next to your name in the upper right corner, click on Profile Preferences, and then click on the My Contacts tab to see the Partner Portal Administrator(s) for your company.

  

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